Return and Refund Information

Return Policy

For most products, we have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Important: Products purchased for special orders or that have been modified (e.g., headlights modified by a body shop) cannot be returned unless previously agreed with us.

Return Conditions

To be eligible for a return, your item must be:

• In the same condition as you received it
• Unused and intact
• With original labels still attached
• In the original packaging
• Accompanied by the shipping document and purchase receipt

Note: Electrical parts can only be returned if still in their original, sealed packaging.

Return Shipping Costs

Return shipping costs depend on the case:

• Wrong, damaged, or defective product: shipping costs are covered by Axio Parts
• Incompatible product (after compatibility check provided by Axio Parts): shipping costs are the customer's responsibility
• Change of mind or product no longer needed: shipping costs are the customer's responsibility

How to Make a Return

To start a return, follow these steps:

1. Request the return within 7 days of delivery by contacting us at ecommerce@axioparts.com or via WhatsApp at +39 340 673 7574
2. Provide the order number and reason for the return
3. Wait for our confirmation and return instructions
4. Prepare the package by including:
   • The product in its original condition
   • A copy of the shipping document and purchase receipt
   • All accessories, manuals, and original labels
5. Ship the package to our address following the instructions received

Attention: Items returned without first requesting a return will not be accepted.

Timing: The return request must be made within 7 days of delivery. Once the request is approved, you have enough time to arrange the return shipment.

Return Address

Axio Parts S.r.l. (Returns)
Via Asti 19/B
10098 Rivoli (TO)
Italy

Tip: Always keep the shipping receipt for safety.

Cancellations

Special orders cannot be canceled once they have been shipped from the supplier and are in transit to us. At this point, we are unable to cancel the order and the goods will be transferred to you at the agreed cost as per the sales contract.

Parts sold from the warehouse can be returned within 7 days from the delivery date, provided they have not been used and are in the same condition as when shipped.

Damaged or Defective Products

Inspect your order upon receipt!

If the package arrives damaged, refuse delivery immediately at the time of delivery.

If you notice damage or defects after accepting delivery, contact us within 24 hours of delivery at ecommerce@axioparts.com.

What to Send to Report Damage or Defect

All damage or defect reports must include:

• Detailed photos of the damaged or defective parts
• Photo of the box in which the items arrived
• Photo of any internal packaging
• Accurate description of the damage or defect found
• Name of the courier who delivered the package
• Shipment tracking number

Once we receive these details, we will arrange the shipment of the replacement parts as soon as possible.

Note: In case of return for wrong, damaged, or defective product, shipping costs are covered by Axio Parts. In addition to the value of the purchased products, the amount related to the logistical expenses incurred for the delivery of the order will be refunded, if the returned product was the only one in the order.

Missing or Incorrect Parts

We must be informed of missing or incorrect goods within 5 days of delivery of the parts.

If a part has the correct part number and description but the physical part is wrong (wrong packaging from the manufacturer), you have an additional 5 days to report it (10 days total from delivery).

Any discrepancies reported after these periods will be handled at our discretion.

Exchanges

The fastest way to ensure you get what you want is:

1. Return the item you have following the return procedure
2. Once the return is accepted and the refund received
3. Make a separate new purchase for the desired item

Refunds

We will inform you once we have received and inspected your return and let you know if the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within a few business days. Please note it may take some time for your bank or credit card company to process and record the refund.

Refund Conditions

• Intact and compliant product: full refund of the product value
• Product damaged by the customer: refund will be evaluated on a case-by-case basis
• Modified or used product: no refund

We always strive to find a satisfactory solution for both parties and to handle every situation with maximum transparency and fairness.

Shipping

Free shipping throughout Europe!

Orders confirmed before 14:30 are processed within 24 hours and shipped the next day. Orders placed during holidays will be processed on the next available business day.

Estimated delivery times for Italy: 2-3 business days.

After placing the order, you will receive a confirmation email including the shipment tracking code.

Contacts

For any questions about returns or refunds, contact us:

• Email: ecommerce@axioparts.com
• WhatsApp: +39 340 673 7574
• PEC: axioparts@pec.it

Axio Parts S.r.l.
Via Asti 19/B
10098 Rivoli (TO)
Italy