GENERAL TERMS AND CONDITIONS OF SALE

1. Subject

1.1. These general terms and conditions of sale (hereinafter also the "Conditions") apply to the purchase of products branded "Axio Parts" (hereinafter "Products" or singular "Product") made through the e-commerce site axio-parts-srl.myshopify.com (hereinafter the "Site") by users qualified as "Consumers" pursuant to the following article 1.2. The Site, owned by Axio Parts S.r.l., with registered office at Via Asti 19/B, 10098 Rivoli (TO), tax code, VAT number, and registration number with the Turin Companies Register 13413810014 (hereinafter "Owner"), is managed by Axio Parts S.r.l.

1.2. Axio Parts handles the sale of the Products through the Site on behalf of the Owner. Purchases of Products made through the Site will involve Axio Parts as the seller (hereinafter the "Seller") and the party purchasing one or more Products for purposes not related to their entrepreneurial, commercial, artisanal, or professional activity, as the buyer (hereinafter the "Consumer"), (Seller and Consumer will hereinafter be collectively referred to as the "Parties").

1.3. The Owner is not a party to these Conditions but holds the rights to the Site's domain name, logos, and trademarks related to the Products presented on the Site, as well as the copyright on the Site's content.

1.4. Any communication from the Consumer related and/or connected to the purchase of the Products - including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller using the email address ecommerce@axioparts.com or via WhatsApp at the number +39 340 673 7574.

1.5. Each purchase is governed by the general terms and conditions of sale in the version published on the Site at the time the order is submitted by the Consumer.

1.6. The Site is dedicated to retail sales and as such is intended for the exclusive use of Consumers. Those who are not Consumers are invited not to place purchase orders. If one or more sales are made to a party that cannot be qualified as a Consumer, these Conditions will apply but, by way of derogation from what is provided therein:

• The buyer will not be granted the right of withdrawal referred to in article 10;
• The buyer will not be entitled to the warranty on Products indicated in article 8;
• The buyer will not be granted any other protections provided here in favor of the Consumer, which reflect or conform to mandatory legal provisions;
• The sales contract concluded between the Seller and the buyer will be governed by Italian law, excluding the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.

1.7. At the same time as submitting the purchase order, the Consumer agrees that confirmation of the order information and these Terms will be sent to the email address declared during registration on the Site or during the purchase process.

1.8. To make purchases through the Site, the Consumer must be of legal age (18 years) and have legal capacity, which the Consumer declares to possess.

1.9. Any costs for Internet connection to the Site, including telephone charges, according to the rates applied by the operator selected by the Consumer, are the sole responsibility of the Consumer.

2. Product features and their availability in different geographic areas

2.1. Products are sold with the features described on the Site and according to the Terms published on the Site at the time the order is submitted by the Consumer, excluding any other conditions or terms.

2.2. The Seller reserves the right to modify these Terms at any time, at its sole discretion, without the need to provide any notice to Site users. Any changes made will be effective from the date of publication on the Site and will apply only to sales concluded from that date onward.

2.3. Prices, Products for sale on the Site and/or their features may be subject to change without notice. Such changes apply only to orders not yet confirmed as of the date of the change. In any case, before submitting the purchase order pursuant to the following point 3, the Consumer is invited to verify the final sale price.

2.4. The Site can be accessed worldwide. However, the Products available on the Site can only be purchased by users who request delivery to one of the countries listed on the Site.

3. Methods of Purchasing Products - Completion of Each Individual Purchase Contract

3.1. The presentation of the Products on the Site, which is not binding for the Seller, represents a mere invitation to the Consumer to make a contractual purchase proposal and not a public offer.

3.2. The purchase order sent by the Consumer to the Seller through the Site constitutes a contractual proposal and is governed by these Conditions, which form an integral part of the order itself and which the Consumer, by submitting the order to the Seller, is required to accept fully and without reservation. Before proceeding with the purchase of the Products by sending the purchase order, the Consumer will be asked to carefully read these Conditions and the withdrawal rights information, to print a copy using the print command, and to save or reproduce a copy for personal use. Additionally, the Consumer will be asked to identify and correct any errors in entering their data.

3.3. The Consumer's purchase order is accepted by the Seller by sending the Consumer, at the email address provided to the Seller during registration on the Site or at the time of order submission if the Consumer is not registered on the Site, an order confirmation email. This email will include the text of these Conditions as an attachment, a summary of the order placed including detailed information on the price, shipping costs, and applicable taxes, and a description of the ordered Product's features. The Consumer's order, the Seller's order confirmation, and the Conditions applicable to the relationship between the Parties will be electronically stored by the Seller in its IT systems, and the Consumer may request a copy by sending a communication to the Seller at the address ecommerce@axioparts.com or via WhatsApp at +39 340 673 7574.

3.4. Each purchase contract for the Products is considered concluded at the moment the Consumer receives the order confirmation from the Seller via email.

4. Procedure for Selecting and Purchasing Products

4.1. The Products displayed on the Website can be purchased by selecting the Products of interest to the Consumer and adding them to the designated virtual shopping cart. Once the selection of Products is complete, to proceed with the purchase of the Products in the cart, the Consumer will be invited to (i) register on the Website by providing the requested data, or (ii) log in if already registered, or (iii) provide their data to complete the order and finalize the contract. If the data provided in the order differ from those given during Website registration, the Consumer will be asked to confirm their details (for example but not limited to: first name, last name, etc.), as well as the delivery address for the selected Products, the billing address, and optionally, a phone number for contact regarding the purchase. The Consumer will see a summary of the order to be placed, which they can modify; then, after careful reading, the Consumer must expressly approve these Terms by ticking the appropriate checkbox on the Website and finally, by clicking the "Place Order" button, the Consumer will be asked to confirm their order, which will then be definitively sent to the Seller and will produce the effects described in paragraph 3.2 of this contract. The Consumer will also be asked to choose the shipping method and payment method from those available. If the Consumer chooses immediate payment (at the time of purchase) by credit card, PayPal Express, or ApplePay, they will be required to provide the relevant data via a secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the personal details provided by the Consumer. If payment is made by credit card, the purchase amount will be charged only at the time the Seller sends the order confirmation to the Consumer.

4.2. If during the selection process of Products on the Website referred to in the previous point 4.1, the Consumer notices that the price of one or more Products they intend to select for subsequent purchase is clearly lower than the price normally applied, net of any discounts and/or promotions in effect at that time, due to an obvious technical issue on the Website, they are requested not to complete their purchase order and to report the said technical error to the Seller's Customer Service by contacting ecommerce@axioparts.com or via WhatsApp at +39 340 673 7574.

5. Delivery of goods and acceptance

5.1. The Site indicates the availability of Products and their delivery times; however, such information is to be considered purely indicative and not binding on the Seller.

5.2. The Seller undertakes to do everything within its power to meet the delivery times indicated on the Site and, in any case, to complete delivery within a maximum of 30 (thirty) days from the day following the day the Consumer placed the order. In case the Seller fails to fulfill the order due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any amounts already paid by the Consumer for the Product in accordance with paragraph 5.3 below.

5.3. The shipment of Products ordered by the Consumer will be carried out using the method selected by the Consumer from those available and indicated on the Site at the time the order is placed. The Consumer agrees to promptly check, as soon as possible, that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defects in the Products received or discrepancies from the order placed, according to the procedure set out in article 8 of these Terms; otherwise, the Products will be considered accepted. If the packaging or wrapping of the Products ordered by the Consumer arrives clearly damaged, the Consumer is advised to refuse delivery by the carrier/shipping agent or to accept delivery "with reservation."

6. Prices, shipping costs, taxes, and duties

6.1. The price of the Products is the one indicated on the Site at the time the order is placed by the Consumer. Prices include standard packaging costs, VAT (if applicable), and any indirect taxes (if applicable), but do not include shipping costs, which are calculated before the order confirmation sent by the Seller to the Consumer and which the Consumer agrees to pay to the Seller in addition to the price indicated on the Site.

6.2. The Consumer must pay the Seller the total price as stated in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.

6.3. If the Products are to be delivered to a country outside the European Union, the total price indicated in the order and reiterated in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales taxes, which the Consumer undertakes to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, according to the legal provisions of the country where the Products will be delivered. The Consumer is advised to inquire with the competent authorities of their country of residence or the destination country of the Products to obtain information on any duties or taxes applied in their country of residence or the destination country of the Products.

6.4. Any additional cost, charge, tax, and/or levy that a given country may apply for any reason to the Products ordered under these Conditions shall be borne exclusively by the Consumer.

6.5. The Consumer declares that lack of knowledge of the costs, charges, duties, taxes, and/or levies referred to in the previous paragraphs 6.3 and 6.4 at the time of sending an order to the Seller cannot constitute grounds for termination of this contract and that they cannot in any way charge the aforementioned charges to the Seller.

6.6. Finally, the Consumer acknowledges that in the event of refusal by the Consumer to accept the Products or failure to deliver them due to reasons attributable to the Consumer or their recipient (such as incorrect recipient address and/or phone number; repeated absence of the recipient, etc.), the Seller may retain the Products and charge the Consumer an amount corresponding to the shipping costs of the Products, the costs of their return, and any additional customs duties and taxes applicable to the sale. The Consumer will then be reimbursed exclusively for the price paid for the Products.

7. Payments

7.1. Payment of the price of the Products purchased through the Site must be made within the essential term of 10 (ten) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly agrees that the execution of the contract by the Seller will begin at the moment the price of the purchased Product(s) is credited to the Seller’s bank account.

7.2. Payment can be made by credit card, via PayPal Express, Apple Pay under the conditions described below. The Seller may allow additional payment methods, indicating them in the payments section of the Site.

7.3. If payment is made by credit card, the Consumer will be redirected to a secure site and the credit card data will be communicated directly to Shopify Payments, the operator handling payments on behalf of the Seller. The data transmitted will be sent securely, through encrypted data transfer using 128-bit SSL (Secure Socket Layer) system. Such data is not accessible even to the Seller.

7.4. The Seller will promptly send the Consumer, if required by applicable law, an electronic receipt via e-mail to the address provided by the Consumer, if the purchased Products are to be delivered within Italian territory, or a paper receipt attached to the purchased Products in all other cases.

8. Seller's legal warranty of conformity, reporting of conformity defects, and warranty interventions

8.1. Pursuant to and for the purposes of European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (hereinafter the "Consumer Code"), the Seller guarantees the Consumer that the Products will be free from design and material defects and will conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The application of any warranty is excluded in case of use or washing of the Product not in accordance with the Product itself and the instructions/warnings provided by the Seller and/or the Owner, or reported in the relevant illustrative documentation, tags, or labels.

8.2. Under penalty of forfeiture of this warranty, the Consumer is required to report any defects and non-compliances no later than 2 (two) months from discovery, sending appropriate communication to the Seller's Customer Service at the address ecommerce@axioparts.com or via WhatsApp at +39 340 673 7574, indicating the defect and/or non-compliance found, as well as attaching at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the fiscal receipt.

8.3. Upon receipt of the aforementioned communication and related documentation, the Seller will evaluate the defects and non-compliances reported by the Consumer through the Owner's assistance service and, after examining the documentation sent by the Consumer, will decide whether to authorize the return of the Products. If the return of the Products is authorized, the Seller will provide the Consumer with a response via email to the address provided by the latter during the Site registration process or at the time of order submission, containing the return form to be included in the box, a sheet with the warehouse address to print and attach to the outside of the package, and instructions for proceeding with the Product return. Authorization to return the Products shall in no way constitute acknowledgment of defects or non-compliance, the existence of which must be verified after the return, i.e., upon arrival of the Products at the Seller's warehouse at the address indicated in the following paragraph. Upon arrival of the Products at the Seller's warehouse, the Seller will carry out quality checks on the returned Products, with the assistance of the Owner. If the Seller does not authorize the return because the Product is found to have no defects, the Seller will notify the Consumer via email that the Product is compliant and has no defects, and consequently, will invite the Consumer to retrieve the Product at their own expense, refusing to perform any warranty intervention.

Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization communication containing the "Return Code," within 14 (fourteen) days from the report of the defect or non-compliance, to the following address: Axio Parts S.r.l., Via Asti 19/B, 10098 Rivoli (TO) - Italy.

8.4. If, following the Seller’s quality checks, the Product is found to have defects or non-conformities, the Consumer will be entitled to have the Product’s conformity restored by the Seller, through repair or replacement, or to alternative remedies in cases expressly provided for by art. 130 of Legislative Decree no. 206/2005.

If the Seller has committed to refund the Consumer the price paid, the refund will be made, where possible, using the same payment method used by the Consumer at the time of purchase of the Product.

9. Liability for damage caused by defective products

9.1. Regarding any damage caused by defects in the Products, the provisions of European Directive 85/374/EEC and the Consumer Code apply. The Seller, as the distributor of the Products through the Website, is released from any liability, none excluded and/or excepted, by providing, upon request of the damaged Consumer, the identity and address of the relevant manufacturer.

10. Right of withdrawal

10.1. Subject to the exceptions provided for in Article 59 of the Consumer Code, the Consumer is granted the right to withdraw from any contract concluded under these Conditions, without providing any reason and without any penalty, within 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of multiple Products purchased separately with a single order, the last product was delivered.

10.2. To exercise the right of withdrawal, the Consumer must inform Axio Parts, before the expiry of the term referred to in the previous point 10.1, of their decision by contacting ecommerce@axioparts.com or via WhatsApp at +39 340 673 7574, including the order number and the email address used for the purchase. Alternatively, the Consumer can send an explicit declaration to Axio Parts, at the contacts indicated in these General Conditions or on the Website, of their decision to withdraw, including the above information in the declaration.

10.3. Following the provisions of the previous point 10.2, the Consumer will receive a confirmation email of the withdrawal exercise, containing, if they have already received the ordered product in the meantime, the return form to be included in the package, and instructions on how to proceed with the product return, to be sent no later than 14 days to:

Axio Parts S.r.l.
Via Asti 19/B, 10098 Rivoli (TO) - Italy

10.4. If the Consumer has received the product, they are required to return it to Axio Parts without undue delay and in any case within 14 days from the day they communicated the withdrawal. The deadline is met if the Consumer returns the goods before the expiration of the 14-day period. The risks and direct costs of returning the goods, as well as proof of return, will be borne by the Consumer. If the Consumer exercises the withdrawal through the website, before confirming the withdrawal request, they will be informed of the cost of returning the goods if they wish to use the return service offered by the site.

10.5. In case of withdrawal, the Consumer will be refunded the payments made, including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery offered), without undue delay and in any case no later than 14 days from the exercise of the withdrawal. Such refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund by a different payment method, in which case any additional costs arising from the different payment method will be borne by the Consumer. The refund may be suspended until the goods are received or until the Consumer has provided proof of having sent back the goods, whichever is earlier.

10.6. The Consumer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Therefore, if the returned goods are damaged (for example, showing signs of wear, abrasion, scratches, dents, deformation, etc.), incomplete with all their elements and accessories (including intact labels and tags attached to the product), not accompanied by the instructions/notes/manuals, original packaging and wrapping, and warranty certificate, if present, the Consumer will be liable for the reduction in the value of the goods and will be entitled to a refund equal to the residual value of the Product. For this reason, the Consumer is advised not to handle the goods beyond what is strictly necessary to establish their nature, characteristics, and functioning, and to cover the original packaging of the Products with protective wrapping that preserves its integrity and protects it during transport, including from writings or labels.

11. Intellectual Property Rights

11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or related to the Products and their exploitation rights in any way and by any means, are and remain the exclusive property of the Owner or otherwise under its control, and/or its assignees, worldwide and for the entire protection period (including renewals, extensions, and, if possible, perpetually) guaranteed by applicable laws and regulations, without the Consumer acquiring any rights over them from accessing the Site and/or purchasing the Products. The Consumer agrees not to perform or omit any act that is not compliant with or may otherwise harm the rights indicated above.

Consequently, the Consumer acknowledges and agrees that the aforementioned rights will cover (i) any trademark, logo, title, company name, domain name, distinctive sign, product name, registered or unregistered, of the Owner contained on the Site; (ii) any product of the Owner and/or its design, model, registered or unregistered, reproduced on the Site; (iii) any textual, visual, audio, audiovisual content and/or material of the Site, including but not limited to graphic designs and layouts, informational and/or editorial content, images, photographs, music, videos.

The Consumer may not directly use or authorize third parties to use the Site for illegal purposes and/or in violation of any law, regulation, and/or third-party rights and/or Terms of Use and/or Terms of Sale, nor store, copy, reproduce, upload, publish, distribute, transmit, broadcast, communicate, make publicly available, modify, adapt, translate, encode, or otherwise use all or part of the Site, including but not limited to content, information, products, and services made available through the Site (such as all Site content), in any form, format, or manner, by any means and/or on any medium, including but not limited to software and/or tools and/or computer and/or digital devices and/or media and/or telecommunications services.

12. Consumer Data and Privacy Protection

12.1. To proceed with registration, order submission, and thus the conclusion of the contract based on these Terms, certain personal data is required from the Consumer through the Site. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller and, if necessary, also by the Data Controller, in accordance with and respecting the provisions of EU Regulation No. 679/2016 and additional Italian privacy laws, as well as the Site's Privacy Policy, to execute each purchase made through the Site and, with the Consumer's consent, for any further activities as indicated in the specific privacy notice provided to the Consumer through the Site at the time of registration.

12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process is accurate and truthful.

12.3. The Consumer may update and/or modify their personal data provided to the Seller at any time through the dedicated "My Account" section of the Site, accessible after authentication.

12.4. For any further information on how the Consumer's personal data is processed, please access the privacy information section for users and carefully read the General Terms of Use.

13. Security

13.1. Although the Seller takes measures to protect personal data against loss, falsification, manipulation, and improper use by third parties, due to the characteristics and technical limitations related to the protection of electronic communications over the Internet, the Seller cannot guarantee that the information or data viewed by the Consumer on the Site, even after the Consumer has logged in, is not accessible or viewable by unauthorized third parties.

13.2. The Seller uses the services of Shopify Payments for credit card payment data, which employs technological systems designed to ensure the highest levels of reliability, security, protection, and confidentiality in the transmission of information via the web.

14. Applicable law, attempt at conciliation, and competent court

14.1. Every sales contract concluded between the Seller and Consumers under these Terms shall be governed and interpreted in accordance with Italian law, in particular the Consumer Code, with specific reference to the regulations on distance contracts and Legislative Decree No. 70 of April 9, 2003, concerning certain aspects of electronic commerce. In any case, the rights granted to Consumers by mandatory legal provisions in their country of residence shall remain unaffected.

14.2. In the event of disputes between the Seller and a Consumer, we hereby guarantee our participation in an amicable conciliation attempt that any Consumer may initiate before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Chamber of Commerce of Turin, which allows reaching a satisfactory agreement with the help of a neutral and competent conciliator, in a friendly and secure way online. For more information on the RisolviOnline regulations or to submit a conciliation request, visit www.risolvionline.com.

14.3. As an alternative to the attempt at conciliation referred to in the previous point 14.2, the Consumer also has the option to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute between Seller and Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11/EU and Regulation EU No. 524/2013, in order to facilitate independent, impartial, transparent, effective, rapid, and fair out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts between a consumer residing in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has adhered to it, selectable from a specific list available there. For more information about the European ODR Platform or to start, through it, an alternative dispute resolution procedure related to this contract, access the following link: http://ec.europa.eu/odrThe Seller's email address to be indicated on the European ODR Platform is as follows: ecommerce@axioparts.com

14.4. If the attempt at conciliation referred to in the previous points 14.2 or 14.3 is not accepted or if such attempt fails, the dispute shall be referred to the judge of the place of residence or domicile of the Consumer.

15. Language of the Terms of Sale

The Terms of Sale are published on the Website in Italian and English. In case of discrepancies between the Italian version and any other version, the Consumer agrees that the Italian version of the Terms of Sale shall prevail.

Axio Parts S.r.l.
Via Asti 19/B, 10098 Rivoli (TO)
VAT No. 13413810014
Email: ecommerce@axioparts.com
WhatsApp: +39 340 673 7574
PEC: axioparts@pec.it